The hotel industry has been one of the hardest hit by COVID-19. It is now trying to restore and rebuild pre-pandemic business volumes. The latest technological trend in Smart Hotels includes guest management, automation and energy efficiency and may be essential for the recovery process. But returning to pre-pandemic glory won’t be easy.
In 2022 the 22nd FIFA World Cup will be held in Qatar; without a doubt it is one of the most important and crowded sporting events on the planet. Qatar will have an increase in temporary population in search of accommodation of more than 50%, and in the framework of the pandemic that we have been going through due to COVID-19, it will be key to be able to guarantee health security conditions. In this context, Internet of Things solutions take a leading role in covering this and related requirements.
Smart hotels are emerging around the world and benefits are impacting both operators and guests. The challenge of the hotel sector is to provide security and get ahead of the needs and expectations of its customers to offer them customized services knowing their tastes and habits thus making them a regular customer. In this sense, the IoT allows the hotel sector to offer its customers hyperconnected experiences through mobile applications with which they can do much more than turn on and off lights or configure heating, experiences can be created thanks to the design of environments.
The main attraction of the “Smart Hotels” is the positive impact on the comfort and safety of guests, the overall experience provided by a room with IoT over the experience of a standard is a decisive point when it comes to loyalty. Beyond the setting through the control of lighting devices or thermostats, the safety factor is the most coveted differential. Magnetized keys or cards that are easy to get lost or stolen will soon be replaced by smart locks that can be controlled from a secure app on the guest’s phone.
The personalization and security of environments is not the only objective applicable to the IoT for hotels, automated entry registration to avoid crowding at receptions, asset tracking, real-time monitoring of personnel equipment, control air quality and have real-time alerts among others, are some of the possibilities that allows to efficiently manage a hotel.
Hotel management solutions can automate the assignment of services such as cleaning or repair, alerting staff when guests check out so they can reset the room and execute maintenance tasks immediately reducing downtime. Many apps monitor staff location, allowing them to share their location and ask them for help instantly.
Indoor Environmental Quality has moved from the margins of hotel design to center stage. The COVID-19 outbreak has brought to the fore concerns about the level of hygiene of spaces and the cleanliness of the air in hotels, restaurants, and convention centers. In the past, air quality’s focus was on reducing energy consumption, but now it has changed to ensure that these spaces have clean air to breathe and that the ambient temperature, light and noise quality are optimal for guest comfort. Wireless IoT sensors play a key role in monitoring these variables; gain insights into these key indoor weather factors to protect the health, comfort, and productivity of guests and employees.
With health and wellness in mind, it is critical to maintain regular disinfection and cleaning procedures. People count data combined with presence detection data can identify frequently used and unused areas, or provide instant notification when meeting rooms, gyms, and pools are no longer in use. Hotel staff can use this information to work more efficiently and ensure that cleaning is done when needed.
Property managers also use IoT to gain a better understanding of their guest’s requirements and behaviors, establish which services are most used, and improve their internal processes.
Thanks to Big Data management tools, smart hotels can perfect their services and reduce costs. They have greater control over bookings and cancellations and can optimize hotel occupancy based on the tourist season.
From personalized guest service and the convenience of check-in to improving facility management, leveraging IoT in the hospitality industry can deliver the customer satisfaction needed to stay competitive, while helping hotels, restaurants, and convention centers reduce costs.
Smart Hotels Main Benefits:
- Automation of processes such as room allocation and real-time status of cleaning and maintenance.
- Create a smooth and enjoyable check-in and / check-out experience that allows visitors to settle in faster.
- Optimize the temperature and the consumption of energy and water to save utility costs ensuring the comfort level of the rooms at the time of arrival of the guests. This optimization will improve sustainability practices.
There are countless devices for each of the objectives, with multiple connectivity technologies and different possibilities for viewing information, so it is essential to have a platform that unifies and centralizes management for different areas in a simple and scalable way.
The Cloud Studio Platform allows the integration of multi-brand devices, visualization, and management of the infrastructure through personalized graphic representations, automation by creating rules and alerts, customization of dashboards and much more, all in real time.
In short, the scope of improvements in services and the benefits generated by the optimization of the integral management of a hotel that can provide the implementation of IoT technology are practically endless.
Would you like to know more about IoT solutions for this industry? Do not hesitate to contact us!
The time to innovate is now, don’t stay behind!