Let’s talk about a common mistake of comparing an IoT platform with the use of InfluxDB + Grafana.
InfluxDB is a highly respected time-series database for developers and can be used as a service to visualize telemetry. Developers must implement new queries, and then business people familiar with SQL can use Grafana to query. The cost of “baking” Influx into the platform is very high for developers, such as preprocessing operational data such as uptime into the Kapacitor pipeline. A key limitation is that it must be decided in advance whether each incoming attribute is metadata or telemetry (you cannot “group” telemetry).
This analysis shows why the best solution for managing IoT devices is a SaaS tool specifically designed and optimized for this purpose, rather than trying to build custom applications from common IaaS database technologies. Many companies like yours are already using Cloud Studio to increase customer satisfaction and reduce costs so don’t hesitate to launch your free trial immediately.