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SUPPORT PLANS

Choose the right plan for your IoT Project

At Cloud Studio, we understand that every project is unique, and that’s why we offer two distinct plans tailored to your preferences and use cases, ensuring you get the most out of our cutting-edge technology.

Essential: Simplicity with Power

For less critical use cases, technically experienced partners, and simpler applications, our Essential plan is the perfect match. Experience the core features of our platform without compromising on quality or support.

With the Essential plan, communication is streamlined through email and live chat. We’re always just a message away, ensuring you’re never alone.

Essencial plan support
Essencial plan support

Premium Plan: The Full Potential

For scenarios demanding utmost precision, whether you’re an early adopter of IoT technology or your business thrives on intricate customizations, our Premium plan offers an unparalleled experience.

Elevated Consultation: The Premium plan provides dedicated consulting hours, offering expert insights into advanced settings. Our seasoned professionals work alongside you, refining configurations and optimizations to achieve your unique objectives.

Swift Market Entry: Time is of the essence in mission-critical operations. The Premium plan accelerates your time-to-market, expediting technology integration for swift and impactful results.

Seamless Support: Enjoy fluid communication through email, live chat, or WhatsApp, while our integrated ticketing system, compatible with platforms like Jira, ensures swift issue resolution.

industry 4.0

Essential

- Response Time < 4 hours
- Support Channel: Email / Live Chat
- Server issue response time: < 24h
- On-demand trainings: (Contact sales)
- Consulting (Contact sales)



professional services iot

Premium

- Response Time < 60 minutes
- Support Channel: Email / Live Chat / Jira / Whatsapp
- Server issue response time: < 24h
- Consulting Hours*: 2h per month
- 1 named contact  provided within business hours

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